That’s why we work hard to ensure you’re always 100% completely satisfied with your purchase. And why we have not just one but two guarantees to make sure if you – or we – make a mistake on an order, we’ll do everything possible to make it right!
GUARANTEED TO F.I.T. – OR WE FIX IT FOR FREE!
Here’s how it works.
* If the dimensions of the remake are larger than your original blinds, there may be a small price increase due to material costs. Remakes under this guarantee are limited to one (1) per order and a total of four (4) per household per customer lifetime, whether for the same or different product(s). Any mis-measure remakes after that will be made at customer cost for the price of the original order, including any discounts, plus an additional 10% off. Guarantee excludes motorized products, drapery/curtains and shutters.
F.I.T. Tips for Measuring Windows
Still a bit nervous? Baby steps. Start by ordering just one item before ordering for all of your windows. That way you can see how quickly your custom shade or blind is delivered (for FREE, BTW) and how easy your product is to put up, so you can order more with confidence!
If you have any questions about measuring your windows before placing your order, call our Customer Care Team. We’re here to help you get the perfect fit for every window, every time!
If there is a defect in a product’s material, workmanship or it was not made to the same size and specifications you ordered, we promise to resolve the issue at no cost to you for up to 90 days from the date of purchase. We even pay for shipping!
And if you’re not happy with your custom covering for any other reason within the first 90 days -- you don’t like the color, you need a different mount or lift style, changed your mind about a feature, etc. – we’ll remake that same product in the same size for the same great discount price you paid, plus give you an additional 10% off.
Please see our Returns page for more details.