Returns and Exchanges
Custom-made blinds and shades enhance your home's beauty. Window coverings shouldn't be ordinary. And at Select Blinds, they're anything but ordinary. Our window coverings are tailored to fit your windows, your style, and your lifestyle perfectly. With this in mind, we guarantee your 100% satisfaction.
The only way for this satisfaction guarantee to work, however, is if two situations are met:
- We must provide you with a quality product that's made correctly and that fits your window the way you envisioned.
- You must provide accurate information and measurements when you place your order. The best way to do this is by following our clear step-by-step instructions for each product you order and by viewing our deduction chart for inside measurements under the "measure & install" tab for each product. This also means you should order free sample swatches beforehand, making sure you are ordering the correct color and material.
When we both do our parts, we guarantee your 100% satisfaction. However, in the unlikely event that there's a problem, we offer several solutions.
If there is a defect in material or workmanship or we made the wrong size, we will exchange or repair your window coverings at no cost to you for up to 90 days. We will even pay the shipping for you to send the product back, and we'll cover the shipping to get the replacement or repaired products back to you. To be eligible for this option, you must be exchanging or repairing the same product in the same size that you're returning. There is no limit on the number of products eligible for this option.
Please remember that because these are custom-made products, we cannot offer a refund unless a product is defective. If you need to return your order because your measurements were incorrect and your window coverings don't fit (what we fondly refer to as an "oops!" order; hey, it happens to the best of us), or for any other reason, you still have a couple of options. If they are an inch or two too wide, some products can be returned to the factory to trim the width to the correct size. This option is a flat rate of $20 per window treatment. You will be responsible for the cost of shipping the product back to the manufacturing facility. (Please contact our Customer Loyalty Team to see if this option would apply to your product(s)). Within 90 days of your order, if you want to return it for any other reason, you can place a new order for up to 5 window coverings per customer at a 50% discount off our current promotional price, plus a shipping fee of $10 per product ($25 for shutters). Replacement items must be less than or of equal value to the original purchase price. You also will be responsible for paying return shipping fees on your original product(s).
The Benefits of Free Samples
One way to avoid returning your product is to first order free samples. Sometimes colors don't translate perfectly on your computer screen, so free samples are one great way to check the color before you make your final purchase. And because they're free, what do you have to lose? Get your order right the first time with free samples.
How to Avoid Measuring Mistakes
Many returns are a result of common measuring mistakes. But all that can be easily avoided, so you can have the perfect product for your space the first time around. For measuring tips and instructions, please view our measuring tools page.