SelectBlinds Returns and Exchanges
This page explains your options for replacements, remakes, and store credit for custom window treatments. SelectBlinds does not offer returns. Because each order is made to your specifications, your options depend on the reason for your request. Our Customer Care Team is here to help you understand them and make things right when possible.
Defective or Incorrect Products
Because our blinds and shades are custom made, we cannot offer a refund or exchange unless a product is defective. If there is a defect in materials or workmanship, a product does not operate properly, or it was made in an incorrect size because of a production error, we will replace the same product in the size originally ordered at no cost to you. To help us maintain the quality of our products, we will ask you to provide documentation of the issue.
Measuring Errors
We offer free remakes for qualifying measuring errors through our F.I.T. Guarantee.
Customer Satisfaction Policy
If you’re not completely happy with your product for any other reason (e.g., you don’t like the color, you need a different mount or lift style, or you changed your mind about a feature), ourCustomer Satisfaction Policy lets you receive store credit toward a new product. For your first request (one per customer), we will issue store credit for the amount you paid (net of discounts,and excluding shipping, taxes and other charges) for the product(s) in the order you are unhappy with, up to 4 units. Your store credit does not expire and can be applied to a new order, sothere is nothing out of pocket for that replacement product unless you choose a more expensive product (shipping, taxes and other charges may apply). Any additional requests will bereviewed on a case-by-case basis. We may decline requests we reasonably determine abuse this policy.
Use the resources below to help ensure your custom blinds and shades are right for your windows the first time.
Order Free Samples Before You Buy
Order free samples before placing your order. Colors and materials can look different in your home than they do on a screen, so samples let you compare fabrics, finishes, and colors in your own lighting.
How to Avoid Measuring Mistakes
Accurate measurements help ensure your custom window treatments fit as intended. Find product-specific specifications and step-by-step guidance on each product page, or visit our measuring instructions for additional help.
If you make a measuring mistake, the F.I.T. Guarantee Team can help with a qualifying free remake. Send a photo showing the fit issue along with your corrected measurements to get started.
Request a Replacement, Remake, or Store Credit
To request a replacement, remake, or store credit, or to ask a question about our policies, connect with our Customer Care Team through Live Chat or 888-257-1840.