Frequently Asked Questions

When will my order be shipped?

Most orders will be held for 24 hours before they’re sent to production. This allows for any last minute changes. You also have the option to bypass the hold time by clicking on the link in your email confirmation. However, products made in one or two days will not be held for 24 hours. They will go straight into production. Most custom orders are shipped in 5-7 business days after production, but please refer to the product information tab for a more accurate estimate. Orders are shipped through UPS or FedEx ground, so please allow 3-5 after shipment to receive your order.

How do I pay for my window coverings?

We accept the following credit cards: Visa, MasterCard, American Express, and Discover. We also make it easy to pay via your PayPal account, or over time with Affirm. All of these options are available when you check out.

When will I know my order has gone into production? will email you a confirmation as well as provide online tracking of your order immediately after your payment confirmation. When your order has shipped, we will provide a tracking number that allows you to view your exact delivery date. You can check your order status by logging into your account.

Is it possible to delete or change my order after I have completed it?

Each order is sent to production within one business day after ordering. Please ensure that the sizes and colors are correct before ordering. Orders that are cancelled or changed may incur a fee. Feel free to contact us however as we will make every effort to make any changes we can without any additional charges.

Do you charge sales tax?

Sales tax is only charged if orders are shipped to Arizona.

If I order samples, will I lose the special discount because it will expire?

We strongly recommend that you order free samples prior to placing the order. For this reason, is willing to honor the current sale on the website at the time you place your FREE sample order. So, even if we are not having a sale when you receive the samples, you will still be able to receive a prior promotion. Simply contact customer service via phone or Live Chat and our helpful agents will be able to manually apply the discount. We do not want you to feel rushed in placing the order to get a discount.

What is your return policy?

View our return policy.

How do I measure my windows to determine my coverings sizes?

View our measuring instructions page.

How do I install my new blinds or shades?

View our installation instructions.

Are your blinds of the same quality as major name brands?

Our custom window coverings are equal or better in quality than the mass producers. We even offer a 90-day satisfaction guarantee on all of our products.

What is the difference between inside and outside mount?

An inside mounted window covering attaches inside the window frame so they’ll be flush with the wall. An outside mounted blind or shade attaches outside the window opening and extends beyond the wall or door.

Is there a minimum window sill depth for an inside mount?

Yes, there is. The depth requirements are listed under the product specifications for each window treatment.

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