Frequently Asked Questions

When will my order be shipped?

Most orders are held for 24 hours before they’re sent to production (with the exception of orders for products made in 1 or 2 days, which are sent directly to the factory at time they are placed). This allows for any last minute changes. If desired, you can bypass the hold time by clicking on the link in your order confirmation email. It usually takes 7-12 business days for most custom orders to arrive at your doorstep (or whatever delivery address you provided). As an example, if you order a product with a production time of 4-5 business days and allow three business days to ship, you can expect your order to arrive within 7-8 business days from the date you place your order. For a more accurate estimate, please refer to the Shipping & Production tab in the Product Information section at the bottom of the product page. You can also enter your zip code and shipping method in this section to get an estimated arrival date. Orders are shipped via UPS or FedEx ground. You will also receive a confirmation email when your order has shipped. From that date, please allow 3-5 days to receive your order.


How do I pay for my window coverings?

We accept the following credit cards: Visa, MasterCard, American Express and Discover. We also make it easy to pay via your PayPal account, or over time with Affirm. All of these options are available when you check out.


When will I know my order has gone into production?

SelectBlinds.com will email you a confirmation as well as provide online tracking of your order immediately after your payment confirmation. When your order has shipped, we will provide a tracking number that allows you to view your exact delivery date. You can check your order status by logging into your SelectBlinds.com account.


Is it possible to change my order after I have completed it?

Yes. You have a 24-hour review period to ensure your order is correct and to make any last minute changes if you need to before we send it to our production facility. Sometimes it may be necessary to incur a fee for changes, but we make every effort to make any changes without any additional charge to you.


Do you charge sales tax?

We charge sales tax on products shipped to states that require us to do so and remit taxes to the state on your behalf. If taxes are charged, they will be applied to your order when you check out. The following statement is posted as required by the Alabama Department of Revenue and applies to Alabama customers only: "Seller [Select Blinds] has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue. Seller's program account number is SSU-R010108718."


If I order samples, will I lose the special discount because it will expire?

No! You can still get today's sales deal if you want to order samples first. In fact, we strongly recommend that you order free samples prior to placing an order. We don't want you to feel rushed into purchasing something just to get that day's special deal, so that's why SelectBlinds.com will honor our best promotional offer (including major holiday sales) and apply it to any product order you place within 30 days from the date you request samples. Simply contact our Customer Care Team via phone or Live Chat, and our helpful agents will be happy to manually apply the discount to your order. Learn more about ordering FREE product samples here.


Do you ship to Alaska, Hawaii, or Canada?

Free shipping on all products is available within the contiguous 48 United States. We do not ship to Hawaii, Alaska or Canada.


How do I edit my cart?

Click on the shopping cart icon at the top of our web page to view your cart. Click on the "Edit" button just above the name of the product you want to change. This takes you back to your order form where you can make any necessary edits. Once you've finished, just click on the orange "Update Changes" button to apply your changes.


How do I order replacement parts for my window treatments?

To order parts for a product you have purchased from us, just call or contact us directly with your order number (if you have it. If not, no worries; we'll find it!). Parts under warranty are replaced and shipped to you at no charge.


Why should and how do I order free samples?

Besides being free (who doesn't love that?), ordering samples is the best way to "try before you buy," so you know you're getting the right product in the right color, fabric and functionality for your needs. Our free samples are cut from the same cloth (or other material) as an ordered product is. You can order up to 15 free samples at a time to see and feel the quality for yourself and how they'll fit with your decor. We even ship them to you for free. To order samples, just click on the "FREE SAMPLE" button under the color of the product you're interested in on any product page. Or, click on the FREE SAMPLES tab in the top navigation bar from anywhere on our site. Be sure, too, to review our guide to ordering and using product samples for tips on how to get the most out of your free swatches.


What is your return policy?

View our Return Policy.


What happens if I make a mistake measuring my windows?

No worries. With our F.I.T. Guarantee, if you have an “oops!” moment measuring your window and your custom covering doesn’t fit just right, simply call Customer Care at 888-257-1840 with your corrected measurements and we’ll remake that exact same product for you for free. All you do is pay a $10 shipping fee so we can send your new blind or shade back to you. For more details, see our F.I.T. Guarantee page.


How do I measure my windows to determine the size of my coverings?

View our measuring instructions page.


How do I install my new blinds or shades?

View our installation instructions.


Can I just measure my old window treatments?

No. Because deductions were taken at the factory on your old custom blinds, you will not get the exact fit you need when you order new ones. Use our how to measure windows guide to make sure you have the correct measurements.


How do I measure for multiple window treatments in a single opening?

Just follow the easy steps in our guide on how to measure for installing two or three separate window coverings in one window.


Should I round up or down 1/8" on my window measurements?

If your window measurements fall between eighths of an inch, round down to the nearest 1/8" for width and round up to the nearest 1/8" for height. For example: Width: 30-1/16" would round down to 30". Height: 30-1/16" would round up to 30-1/8". Watch our how to measure video for more on rounding your measurements.


What is the difference between 'min flush-mount depth' and 'min inside-mount depth'?

How deep (or shallow) your window is determines whether you can install, or mount, your covering as an inside or outside mount. "Minimum flush-mount depth" is the depth needed to mount the product fully into the recess of the window. This means that the product will not protrude from the window opening, so it appears flush with your wall. The "minimum inside-mount depth" is the depth of flat mounting space needed to securely install the product inside the window. If your window does not meet the minimum inside-mount depth, the product cannot be installed as an inside mount. If your window meets the minimum inside-mount depth but not the minimum flush-mount depth, the product will not be flush with the window opening and wall. Before ordering, be sure to check the depth requirements listed in the "Specifications and Installation" chart at the bottom of each product page.


Will someone come out to measure/install for me?

To save you time and money, we do not offer measuring and installation services. (That's one of the reasons we can sell our products for far less than companies that charge for those services!) But don't worry; we're here to help if you need it! If you can hang a picture, you can hang your own window treatments. No matter your skill level, we have the tech tips, how to measure videos and DIY installation guides you need to measure and install any of our window treatments. (And don't forget about our 'oops' policy; see Returns.) If you have any questions or need assistance with measuring or installing any of our products, you can always contact us by phone, email, or Live Chat, too. If you decide to hire a contractor to measure and/or install your coverings, please allow time to receive and ensure your order is correct before they come to install them (just in case there are any errors on either end). Also, please note that SelectBlinds.com is not affiliated with any installation service and is not responsible for any errors or fees associated with third-party measuring and installation.


How do I measure for door blinds?

Click here to learn how to measure doors for window treatments, and then check out our recommendations for coverings that are best for doors.


Are your blinds of the same quality as major name brands?

Absolutely! Our custom window coverings are of equal or better quality than the 'off-the-shelf' mass producers. We even offer a 90-day satisfaction guarantee on all of our products.


What is the difference between inside and outside mount?

An inside mounted window covering attaches inside the window frame so they’ll be flush with the wall. An outside mounted blind or shade attaches outside the window opening and extends beyond the wall or door.


Is there a minimum window sill depth for an inside mount?

Yes. Depth requirements are listed on each product page in the "Specifications and Installation" chart at the bottom of the page under Product Information.


How are motorized products operated?

Motorization and home automation are changing the way window coverings are operated, making it easier and more convenient to control them. Many of our products feature motorized headrails with rechargeable batteries that make it possible to lift and lower them without lifting a finger. Our motorized options include products that can be operated with an attached push-button wand, programmable remote controls, or WiFi-enabled controllers and smartphone apps. Click here to see motorized window treatments available on SelectBlinds.com.


Can I use one remote for multiple motorized shades?

Yes. With most remote control electric blinds, you can operate more than one shade with a single remote. Remotes may be programmed to operate multiple coverings together or individually. You can find Motorization details, including how many shades a remote will run, under the "Product Info" tab on applicable product pages. Links to programming and installation instructions are also available on product pages. If you need further assistance, don't hesitate to contact us.


Can I use motorized blinds with an app/Alexa/Google Play, etc.?

Some of our motorized products can be upgraded to connect to WiFi hubs or controllers (sold separately) that enable you to automate the operation of your motorized treatments with an app on your smartphone, or through Amazon Alexa and Google Assistant. To order this "smart blind" capability with applicable coverings, select the remote control "Motorization" lift system, and then add the available WiFi controller shown under "Select Accessories." (Note: Motorized wand controls are not compatible with WiFi upgrades.) We also offer the NEO Connect Smart WiFi Controller upgrade as a stand-alone product to give you the opportunity to upgrade motorized shades with Simplicity motors purchased through SelectBlinds.com after 2012. You can find a list of motorized products that are compatible with the NEO Connect bridge here.


What is the difference between faux and real wood blinds?

Affordability is the biggest difference between real and faux wood window coverings. Compared to real wood products made from 100% basswoods and other hard woods, faux wood products are man-made from durable PVC vinyl. Many are even imprinted with a wood-grain-like finish, so you can get the look of real wood without breaking your budget. Faux wood window treatments are more resistant to moisture, heat, humidity and scratches than real-wood products. They also repel damaging UV rays, so they'll last for years without warping or fading. Most faux woods, though, are actually heavier than their wood counterparts, sow hen ordering for larger windows, keep the overall weight of the treatment in mind when it comes to lifting and lowering them.


How do top down/bottom up shades work?

Cordless top down bottom up coverings function on the same set of route cords attached to dual-action top and bottom rails. Position your shades wherever you need them by simply pulling down on either rail to lower the shade and pulling up on the rail to raise it. Corded products operate with two strings or cords -- one for top/down operation and one for bottom/up. Simply pull on the cords to raise and lower the shade were you want it. See top down/bottom up products here, or watch our video on top down bottom up shades to learn more.


Are colors on product samples accurate?

Looking at colors online can be tricky. Due to lighting and the resolution of monitors on different laptop or smartphone screens, colors can vary quite a bit, so ordering samples before you buy is the surest way to check and guarantee you're getting the color you want. In particular, because of minimal variances in wood's natural color, grain, etc., there is no way to assure the exact color of our stained wood products. Another important factor in sampling colors is that dye lots frequently change, so there may be slight differences in the same color when you receive your actual product. To be on the safe side, if it's been a month or more since you received your samples, we recommend getting another sample of the same color before ordering. And if you're ordering multiple treatments for the same room, we strongly recommend that you order all of them at the same time to ensure they are from the same dye lot so they match one another.


Will I receive installation hardware and instructions with my product?

Yes. All products come with the appropriate manufacturer's installation hardware and instructions. Additional or replacement do it yourself installation guides are also available online.


How are motorized products operated?

Motorization and home automation are changing the way window coverings are operated, making it easier and more convenient to control them. Many of our products feature motorized headrails with rechargeable batteries that make it possible to lift and lower them without lifting a finger. Our motorized options include products that can be operated with an attached push-button wand, programmable remote controls, or WiFi-enabled controllers and smartphone apps. Click here to see motorized window treatments available on SelectBlinds.com.


Can I use one remote for multiple motorized shades?

Yes. With most remote control electric blinds, you can operate more than one shade with a single remote. Remotes may be programmed to operate multiple coverings together or individually. You can find Motorization details, including how many shades a remote will run, under the "Product Info" tab on applicable product pages. Links to programming and installation instructions are also available on product pages. If you need further assistance, don't hesitate to contact us.


Can I use motorized blinds with an app/Alexa/Google Play, etc.?

Some of our motorized products can be upgraded to connect to WiFi hubs or controllers (sold separately) that enable you to automate the operation of your motorized treatments with an app on your smartphone, or through Amazon Alexa and Google Assistant. To order this "smart blind" capability with applicable coverings, select the remote control "Motorization" lift system, and then add the available WiFi controller shown under "Select Accessories." (Note: Motorized wand controls are not compatible with WiFi upgrades.) We also offer the NEO Connect Smart WiFi Controller upgrade as a stand-alone product to give you the opportunity to upgrade motorized shades with Simplicity motors purchased through SelectBlinds.com after 2012. You can find a list of motorized products that are compatible with the NEO Connect bridge here.


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