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Missing Parts & Damaged Item Menu

Is Something Missing or Broken?

If we make a mistake, we’ll make it right. That’s our 100% Satisfaction Guarantee. If there are missing parts or your order is damaged, please contact our Customer Care Team. Give us call at (888) 257-1840, live chat with us, or email us. We’ll do everything we can to correct our mistake and get you a complete, undamaged order as soon as possible.

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How do I file a warranty claim? In the rare instance that your item arrived damaged or has broken within the warranty period, simply click here to quickly start your claim.
What is the status of my order? Click here to track the status of your order anytime.
Once an order has been built, a tracking number will be provided within 1-2 business days. It usually takes 7-12 business days for most custom orders to arrive at your doorstep after you’ve placed your order.
I want to get today’s discount but I’m not ready to purchase. Can a sale price be extended? You can still get today's sales deal if you want to order samples first. In fact, we strongly recommend that you order free samples prior to placing an order. We don't want you to feel rushed into purchasing something just to get that day's promotion, so we will honor our best offer (including major holiday sales) for an additional 30 days. When you’re ready to order, simply build a shopping cart and contact our helpful customer service team to apply the promotion.
Are your custom products really “made in 5-7 days”? Our product production time does not include shipping time. Once you’ve placed your order, most products take 5-7 days to custom build. It usually then takes another 2-5 business days before your order arrives. Plan for a total of 7-12 business days for most custom orders to arrive at your doorstep after you’ve placed your order.
What are my options if I don’t like what I ordered? Please review our policy on returns and exchanges.

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