Policy

Policy

1, 2 or 3-Day Production Disclaimer

It’s our goal to make your custom made blinds and shades as quickly as possible. That’s why SelectBlinds.com is happy to offer several products that can be made in three (3) business days or less. 

“Made in 3 business days or less” means that’s the time it takes at our production facility to actually make your blind or shade once your order is received at the factory. Production times for products made in 1, 2, or 3 business days (Monday – Friday) do not include shipping and delivery time. Typical production schedules for applicable products are as follows:

Made in 1 Business Day
Order Placed 1-Day Production Order Ships
Monday Tuesday Wednesday
Tuesday Wednesday Thursday
Wednesday Thursday Friday
Thursday Friday Monday
Friday Monday Tuesday
Sat or Sun Monday Tuesday
Made in 2 Business Days
Order Placed 2-Day Production Order Ships
Monday Tues & Wed Thursday
Tuesday Wed & Thurs Friday
Wednesday Thurs & Fri Monday
Thursday Fri & Mon Tuesday
Friday Mon & Tues Wednesday
Sat or Sun Mon & Tues Wednesday
Made in 3 Business Days
Order Placed 3-Day Production Order Ships
Monday Tues, Wed & Thurs Friday
Tuesday Wed, Thurs & Fri Monday
Wednesday Thurs, Fri & Mon Tuesday
Thursday Fri, Mon & Tues Wednesday
Friday Mon, Tues & Wed Thursday
Sat or Sun Mon, Tues & Wed Thursday

 

Here’s some additional fine print on products made in 1, 2 or 3 business days:  

As orders for these products are sent directly to our production facility, they are not eligible for our standard 24-hour review period and cannot be changed. If you enter any notes or questions on an order for applicable products, your order will be held until we’ve addressed and answered them for you (we want to get it right!), so production may be delayed. 

Orders of applicable products for quantities of 25 or more may require longer production times. During holidays, an additional two (2) business days or more may be added to production times. Also, 1, 2, or 3-day production times may not apply during special sales promotions such as Buy 3 Get 1 Free.

 


Free Shipping

Free shipping comes standard at SelectBlinds.com for everything!

Freight Surcharge Chart SelectBlinds.com Other Online Blinds Retailers
Blinds and shades under 94" wide FREE FREE
Blinds and shades 94" wide and above FREE $70 per oversize product
Vertical blinds 94" in height or width and above FREE $70 per oversize product
Shutters FREE $70 per oversize product

Free shipping only to the continental 48 United States.


Express Shipping Disclaimer

SelectBlinds.com offers express shipping for those customers with a tight deadline. Normal production times still apply to orders that choose the express shipping option on our website. Please check individual products for typical production times and keep in mind production times can change on a day to day basis.


Buy 1 Get 1 50% Off Disclaimer
* Buy 1 blind/shade from the eligible products available and receive the second blind/shade of equal or lesser value for 50% off the coupon price. Shopping carts with 3 or more items will have the 50% discount applied to the lowest priced item.
The savings from the discounted item will show in the shopping cart. No adjustments on previous orders. Must have a minimum of 2 items in cart. This offer excludes dealer orders. This promotion is limited to one per household.

 
F.I.T. Guarantee

The SelectBlinds.com F.I.T. Guarantee gives you the confidence to measure your own custom window coverings without worrying about making a mistake. If you do have a measuring mishap, we will remake that product to your corrected size specifications at no cost to you, other than a small $10 shipping fee. The only time you may incur a remake charge is if there is a difference in price between the original product and the remake.

The F.I.T. Guarantee applies only to necessary remakes of a product due to customer error in measurements (i.e., incorrect/wrong size window measurements provided by customer on order) resulting in product that is made to wrong size.

Product remakes will be made with customer’s corrected measurements applied to the original product ordered only. Product(s) will be remade in same style, color, features, etc., per original order.

Requests for product remakes under guarantee must be made within 30 days of delivery date of original product to customer.

Customer must provide SelectBlinds.com with photo showing how product does not fit window when requesting remake under this guarantee.

Remakes under this guarantee are limited to one (1) per order and a total of four (4) window coverings per household per customer lifetime whether for same or different product(s). If you are ordering multiple products and are unsure of your measurements, we recommend ordering one item to start so you can see how easy it is to install and feel confident that your measurements are correct before ordering for the rest of your windows.  Any mis-measure remakes after what is covered in this guarantee will be made at customer cost for the price of the original order, including any discounts, plus an additional 10% off.

Any product ordered outside recommended product sizes per specifications on our product pages is not covered.

Bulk orders of 25 or more of the same product are not covered under this guarantee.

Guarantee excludes motorized products, drapery/curtains and shutters.

No cash refunds are available under this guarantee.


Discount Code

Discount codes are subject to time limitations. Some discount codes may not be combined.


Pricing Policy

Selectblinds.com strives for accuracy in all item descriptions, photographs, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, SelectBlinds.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information.


Saved Orders / Price Changes

At SelectBlinds.com we strive to give our consumers the best price available on the products we carry. Unfortunately we are in a very volatile market, therefore prices are subject to change without notice. Saving an order in your account does not guarantee price. So please process your order quickly to ensure that you receive the best price.

Note: Dealer orders are not covered under our satisfaction guarantee.


Order Changes

We want to make sure you’re confident and happy with your order. To ensure you don’t experience any buyer’s remorse, we allow customers a 24-hour review period after your order is placed before sending it on to our production facility. This gives you time to correct any “oops!” or make any last-minute changes to your order. (If you wish to bypass the 24-hour review period and have your order sent directly into production, just click the “Bypass Review” button when you receive your order confirmation email.)

Changes within the standard 24-hour review period can be submitted by email via our How to Make Changes to an Order or Contact pages. You can also call Customer Care at 888-257-1840, and one of our team members will be happy to adjust your order for you. 

This policy applies to products with standard production times. Most of our custom window blinds and shades are made in as few as 4-7 business days after an order is sent to our production facility. (Check the Production & Shipping tab on our product pages for your product’s production time.) Unfortunately, orders for or that include products with 1-3 day production times, as well as any orders requesting expedited shipping, cannot be changed. 

If your order is for a product with a 1-3 day production time and it is absolutely necessary to adjust it, we can attempt to do so before it is shipped from the production facility. If we can do so in time, you would be charged a restocking fee of less than the original amount of the order.

 


Order Handling Fee

What is the order handling fee? This fee is applied to every order, no matter the quantity. It allows us to absorb the escalating costs of manufacturing many of our custom-made window coverings here in the USA and helps us maintain free shipping on all our products. Please note that this fee is non-refundable.


Terms and Conditions
  1. You should assume that everything you see or read on the site is copyrighted unless otherwise noted and may not be used except as provided in these terms and conditions or in the text on the site without the written permission of SelectBlinds.com.
  2. SelectBlinds.com assumes no liability, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the site or your downloading of any materials, data, text, images, video, or audio from the site.
  3. Any communication you transmit to the site by e-mail or other methods, including any data, questions, comments, suggestions or the like is, and will be treated as, nonproprietary, unless otherwise specifically indicated. Anything you transmit becomes the property of SelectBlinds.com and may be used for any purpose including, but not limited to, reproduction, disclosure, transmission , posting or general public information.,
  4. Subject to our Privacy Statement, all information submitted via this site shall be deemed and remain the property of SelectBlinds.com and its affiliates, we and our affiliates shall be free to use, for any purpose, any ideas, concepts, know-how or techniques contained in information a visitor to this site provides through this site. SelectBlinds.com and its affiliates shall not be subject to any obligations of confidentiality regarding submitted information except as agreed by the entity having the direct customer relationship or as otherwise specifically agreed or required by law.
  5. Although SelectBlinds.com, from time to time, monitor or review postings, transmissions, and the like on the site, SelectBlinds.com is under no obligation to do so and assumes no liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such locations on the site. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. SelectBlinds.com will fully cooperate with any law enforcement authorities or court order requesting or directing SelectBlinds.com to disclose the identity of anyone posting any such information or materials.
  6. SelectBlinds.com is owned and operated by Selectblinds LLC.

Phone Orders

All Phone order customers are responsible to verify their orders on the order confirmation that is emailed to them after checkout. Customers that fail to do so will void the satisfaction guarantee on the website. This is a tool to ensure no mistakes are made. We strongly suggest that you review your email confirmation after every order. If a customer does not receive an email confirmation for any reason such as an incorrectly entered email address, it is the customer's responsibility to contact selectblinds in order to obtain their order confirmation.


Damaged/Lost Shipments

All damaged or lost shipments must be reported to SelectBlinds.com customer care team within 10 business days of tracking number order delivery.


Samples Policy

The only way to be sure you’re ordering the exact color you want is to order samples first. Product colors are reproduced and represented on selectblinds.com to the best of our capabilities; however, different resolutions on different monitors and screens can dramatically affect the color you see. This applies to both fabric and wood products. (Please note that due to the variances in a wood's natural color, grain, etc., we cannot ensure the exact color of stained wood blinds.)  

Because they may come from different dye lots, sample colors may also vary slightly from the color of the blinds you receive. To ensure the finished product comes from the same dye lot and matches the color you sampled, we recommend ordering products within 30 days of sampling. And if it’s been a month or more since you received your samples, it’s a good idea to re-order them just to be on the safe side when you’re ready to place your order. If ordering multiple blinds, we strongly recommend that you order all of them at the same time to ensure they come from the same dye lot and match one another. 

You may order up to 15 free samples at one time. Samples are shipped to you free the next business day via standard ground (usually delivered in 3-5 business days). Samples may be shipped overnight for $5, and will be delivered the next business day. Cutoff for sample orders sent overnight delivery is 12 p.m. Mountain Standard Time, Monday through Friday. Overnight sample orders placed after 12 p.m. Mountain Standard Time on Friday will ship the following business day. No sample orders will be shipped on weekends.

When you sample, you never have to miss out on a sale, either. Select Blinds will honor our best promotional offer (including major holiday sales) and apply it to any product order you place within 30 days from requesting samples. Simply build your shopping cart, then call our Customer Care Team to have the extended promotional discount applied to your cart at checkout. This offer is good on any items you order. 

See our guide to ordering and using free product samples for more tips and information on sampling.


Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact us at:

Mailing Address:
SelectBlinds.com
7420 South Kyrene Road
Suite 119
Tempe, AZ 85283

Phone:
8882571840
Local phone:
(480) 374-8975 http://www.selectblinds.com

Click Here to contact our Customer Care Team.


Buy 2 Get 1 Half Off Disclaimer
* Buy 2 blind/shade from the eligible products available and receive the third blind/shade of equal or lesser value for 50% off the coupon price. Shopping carts with 3 or more items will have the 50% discount applied to the lowest priced item.
The savings from the discounted item will show in the shopping cart. No adjustments on previous orders. Must have a minimum of 3 items in cart. This offer excludes dealer orders. This promotion is limited to one per household.
Warranty
Visit our warranty page for more information.


Americans with Disabilities Act (ADA) Compliance

We want all visitors on SelectBlinds.com to feel comfortable and confident using our site, especially those with disabilities that may affect their hearing, vision, or physical capacities. That's why we're committed to adhering to ADA criteria, wherever possible, and  best practices to remove any barriers that would inhibit a person with disabilities from purchasing items on our site. 

Referencing ADA Web Content Accessibility Guidelines (WCAG) provides us with a great tool for developing content  that is easily accessible and understood by those with special needs. For users who rely on assistive technologies such as screen readers, for example, we insert descriptions with clearly stated link destinations in alternative (alt) tags. Actionable content, such as filling out forms, is coded to enable completion via keyboard versus clicking a mouse. Web design incorporating high-contrast definition helps those who are sight impaired distinguish text from background colors as well as buttons and icons. To further assist visually impaired customers, we also make available braille measuring tapes to help them with measuring their windows.

We want to show all of our customers how easy it is to successfully measure their windows, order their blinds, and properly put them up in their home. Any customer, without exception, can call our Customer Care team at 888-257-1840 for assistance in placing an order by phone, or with any other questions they may have about using our site.


Last Reviewed: 4/10/2020 10:38:40 AM

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