Policy

Policy

1, 2 or 3-Day Production Disclaimer

It’s our goal to make your custom made blinds and shades as quickly as possible. That’s why SelectBlinds.com is happy to offer several products that can be made in three (3) business days or less. 

“Made in 3 business days or less” means that’s the time it takes at our production facility to actually make your blind or shade once your order is received at the factory. Production times for products made in 1, 2, or 3 business days (Monday – Friday) do not include shipping and delivery time. Typical production schedules for applicable products are as follows:

Made in 1 Business Day
Order Placed 1-Day Production Order Ships
Monday Tuesday Wednesday
Tuesday Wednesday Thursday
Wednesday Thursday Friday
Thursday Friday Monday
Friday Monday Tuesday
Sat or Sun Monday Tuesday
Made in 2 Business Days
Order Placed 2-Day Production Order Ships
Monday Tues & Wed Thursday
Tuesday Wed & Thurs Friday
Wednesday Thurs & Fri Monday
Thursday Fri & Mon Tuesday
Friday Mon & Tues Wednesday
Sat or Sun Mon & Tues Wednesday
Made in 3 Business Days
Order Placed 3-Day Production Order Ships
Monday Tues, Wed & Thurs Friday
Tuesday Wed, Thurs & Fri Monday
Wednesday Thurs, Fri & Mon Tuesday
Thursday Fri, Mon & Tues Wednesday
Friday Mon, Tues & Wed Thursday
Sat or Sun Mon, Tues & Wed Thursday

 

Here’s some additional fine print on products made in 1, 2 or 3 business days:  

As orders for these products are sent directly to our production facility, they are not eligible for our standard 24-hour review period and cannot be changed or cancelled. If you enter any notes or questions on an order for applicable products, your order will be held until we’ve addressed and answered them for you (we want to get it right!), so production may be delayed. 

Orders of applicable products for quantities of 25 or more may require longer production times. During holidays, an additional two (2) business days or more may be added to production times. Also, 1, 2, or 3-day production times may not apply during special sales promotions such as Buy 3 Get 1 Free.

 


Delivery in 5 Days Disclaimer

After placing an order, it is automatically held for 24 hours to allow you to make changes before going into production.  Orders typically take 4 to 5 business days for production. Please allow an additional 4 to 5 business days for delivery.  Please see chart below for schedule. Out of stock items are not part of this promotion, if an item is out of stock you will be notified within 48 hours of original order. See individual products to see which qualify. Please note: this does not include unforeseen events that will prevent UPS or FedEx to deliver on time. Attempted delivery constitutes delivery.

Order Placed 24 Hour Hold Order Shipped Order Delivered
 Business Day 1   Business Day 2   Business Day 7   Business day 12 

Free Shipping

Free shipping comes standard at SelectBlinds.com for everything!

Freight Surcharge Chart SelectBlinds.com Other Online Blinds Retailers
Blinds and shades under 94" wide FREE FREE
Blinds and shades 94" wide and above FREE $70 per oversize product
Vertical blinds 94" in height or width and above FREE $70 per oversize product
Shutters FREE $70 per oversize product

Free shipping only to the continental 48 United States.


Express Shipping Disclaimer

SelectBlinds.com offers express shipping for those customers with a tight deadline. Normal production times still apply to orders that choose the express shipping option on our website. Please check individual products for typical production times and keep in mind production times can change on a day to day basis.


Buy 3 Get 1 Free Disclaimer
*Buy any 3 or more eligible blinds/shades receive the fourth blind/shade of equal or lesser value for free.  The free blind savings will show in the shopping cart. Must have a minimum of 4 items in your cart. No adjustments on previous orders. If some or all merchandise is returned, the value of the free blind/shade will not be refunded or credited back. This offer excludes dealer orders. This promotion is limited to one per household.


Buy 1 Get 1 50% Off Disclaimer
* Buy 1 blind/shade from the eligible products available and receive the second blind/shade of equal or lesser value for 50% off the coupon price. Shopping carts with 3 or more items will have the 50% discount applied to the lowest priced item.
The savings from the discounted item will show in the shopping cart. No adjustments on previous orders. Must have a minimum of 2 items in cart. This offer excludes dealer orders. This promotion is limited to one per household.

 
F.I.T. Guarantee

The SelectBlinds.com F.I.T. Guarantee gives you the confidence to measure your own custom window coverings without worrying about making a mistake. If you do have a measuring mishap, we will remake that product to your corrected size specifications at no cost to you, other than a small $10 shipping fee. The only time you may incur a remake charge is if there is a difference in price between the original product and the remake.

The F.I.T. Guarantee applies only to necessary remakes of a product due to customer error in measurements (i.e., incorrect/wrong size window measurements provided by customer on order) and/or customer selection of wrong mount type resulting in product that is made to wrong size.

Product remakes will be made with customer’s corrected measurements and/or mount type applied to the original product ordered only. Product(s) will be remade in same style, color, features, etc., per original order.

Requests for product remakes under guarantee must be made within 30 days of delivery date of original product to customer.

Remakes under this guarantee are limited to a total of five (5) window coverings per household per customer lifetime whether for same or different product(s). Any mis-measure remakes after the first five will be made at customer cost for the price of the original order, including any discounts, plus an additional 10% off.

Any product ordered outside recommended product sizes per specifications on our product pages is not covered.

Bulk orders of 25 or more of the same product are not covered under this guarantee.

Guarantee excludes motorized products and shutters.

No cash refunds are available under this guarantee.


Discount Code

Discount codes are subject to time limitations. Some discount codes may not be combined.


Pricing Policy

Selectblinds.com strives for accuracy in all item descriptions, photographs, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, SelectBlinds.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information.


Saved Orders / Price Changes

At SelectBlinds.com we strive to give our consumers the best price available on the products we carry. Unfortunately we are in a very volatile market, therefore prices are subject to change without notice. Saving an order in your account does not guarantee price. So please process your order quickly to ensure that you receive the best price.

Note: Dealer orders are not covered under our satisfaction guarantee.


Order Changes

We want to make sure you’re confident and happy with your order. To ensure you don’t experience any buyer’s remorse, we allow customers a 24-hour review period after your order is placed before sending it on to our production facility. This gives you time to correct any “oops!” or make any last-minute changes to your order. (If you wish to bypass the 24-hour review period and have your order sent directly into production, just click the “Bypass Review” button when you receive your order confirmation email.)

Changes within the standard 24-hour review period can be submitted by email via our How to Make Changes to an Order or Contact pages. You can also call Customer Care at 888-257-1840, and one of our team members will be happy to adjust your order for you. 

This policy applies to products with standard production times. Most of our custom window blinds and shades are made in as few as 4-7 business days after an order is sent to our production facility. (Check the Production & Shipping tab on our product pages for your product’s production time.) Unfortunately, orders for or that include products with 1-3 day production times, as well as any orders requesting expedited shipping, cannot be changed. 

If your order is for a product with a 1-3 day production time and it is absolutely necessary to adjust it, we can attempt to do so before it is shipped from the production facility. If we can do so in time, you would be charged a restocking fee of less than the original amount of the order.

 


Order Handling Fee

What is the order handling fee? This fee is applied to every order, no matter the quantity. It allows us to absorb the escalating costs of manufacturing many of our custom-made window coverings here in the USA and helps us maintain free shipping on all our products.


Terms and Conditions
  1. You should assume that everything you see or read on the site is copyrighted unless otherwise noted and may not be used except as provided in these terms and conditions or in the text on the site without the written permission of SelectBlinds.com.
  2. SelectBlinds.com assumes no liability, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the site or your downloading of any materials, data, text, images, video, or audio from the site.
  3. Any communication you transmit to the site by e-mail or other methods, including any data, questions, comments, suggestions or the like is, and will be treated as, nonproprietary, unless otherwise specifically indicated. Anything you transmit becomes the property of SelectBlinds.com and may be used for any purpose including, but not limited to, reproduction, disclosure, transmission , posting or general public information.,
  4. Subject to our Privacy Statement, all information submitted via this site shall be deemed and remain the property of SelectBlinds.com and its affiliates, we and our affiliates shall be free to use, for any purpose, any ideas, concepts, know-how or techniques contained in information a visitor to this site provides through this site. SelectBlinds.com and its affiliates shall not be subject to any obligations of confidentiality regarding submitted information except as agreed by the entity having the direct customer relationship or as otherwise specifically agreed or required by law.
  5. Although SelectBlinds.com, from time to time, monitor or review postings, transmissions, and the like on the site, SelectBlinds.com is under no obligation to do so and assumes no liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such locations on the site. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. SelectBlinds.com will fully cooperate with any law enforcement authorities or court order requesting or directing SelectBlinds.com to disclose the identity of anyone posting any such information or materials.
  6. SelectBlinds.com is owned and operated by Selectblinds LLC.

Phone Orders

All Phone order customers are responsible to verify their orders on the order confirmation that is emailed to them after checkout. Customers that fail to do so will void the satisfaction guarantee on the website. This is a tool to ensure no mistakes are made. We strongly suggest that you review your email confirmation after every order. If a customer does not receive an email confirmation for any reason such as an incorrectly entered email address, it is the customer's responsibility to contact selectblinds in order to obtain their order confirmation.


Damaged Shipments

All damaged shipments must be reported to SelectBlinds.com customer care team within 10 business days of order delivery.


Privacy

This privacy statement covers the site www.SelectBlinds.com.

  1. What personally identifiable information SelectBlinds.com collects.
  2. What personally identifiable information third parties collect through the Web site.
  3. What organization collects the information?
  4. How SelectBlinds.com uses the information.
  5. With whom SelectBlinds.com may share user information.
  6. What choices are available to users regarding collection, use and distribution of the information.
  7. What types of security procedures are in place to protect the loss, misuse or alteration of information under SelectBlinds.com control.
  8. How users can correct any inaccuracies in the information.

If users have questions or concerns regarding this statement, they should first contact Rick Steele, Founder and CMO by email sent to contact@selectblinds.com.

Information Collection and Use

SelectBlinds.com is the sole owner of the information collected on www.SelectBlinds.com. SelectBlinds.com collects information from our users at several different points on our Website.

Shopping Cart

In order to purchase items from this Web site, a user must first complete the registration form. During application process a user [is required to] give[s] contact information (such as name and email address), physical address and credit card information for purposes of the transaction. We require this information because we will:

  1. Contact the user about services on our site for which he has expressed interest; and
  2. Process orders submitted by our users
Information Use

Information provided to SelectBlinds.com is not shared with any entities or parties who are not specifically in the business of providing our products. Your information will not be sold, shared or otherwise distributed to anyone other than our blind fabricators who require this shared information for purposes of shipping your product. We understand and value the need for privacy with financial and personal information, and guard such data with the utmost care.

Login Via Facebook

SelectBlinds.com provides the option of enabling users to login through Facebook. SelectBlinds.com may receive personal information about the user that’s in accordance with the terms and conditions of the social networking site. We will collect your first/last name and email credentials only, and use this information to verify your identity during account setup. You may also have the ability to modify your Facebook privacy settings to control what is shared through the app.

Log Files

Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Special Offers and Updates

We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the opt-out options at the bottom of all such communications.

Newsletter

If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications. Please see the Choice and Opt-out sections.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature. [Users may opt-out of these communications. Please see our Choice and Opt-out section.]

Customer Care Team

We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Aggregate Information (non-personally identifiable)

We share aggregated demographic information with our partners and advertisers on occasion, to accurately depict the number of users on our site, the average traffic and/or usage statistics of the SelectBlinds.com site, and other relevant information. This information is used to evaluate the viability and performance of www.SelectBlinds.com. This is not linked to any personally identifiable information.

Third Party Advertisers

SelectBlinds.com shares Web site usage information about users with a reputable third party (such as Google, AOL, MSN and Yahoo) for the purpose of targeting our Internet banner advertisements on this site and other sites.

Remarketing/Retargeting
  • Third party vendors, including Google, show Select Blinds' ads on sites on the internet.
  • Third party vendors, including Google, use cookies to serve ads based on your prior visits to our family of websites.
  • Users may opt out of Google's use of cookies by visiting the Google advertising opt-out page. (Alternatively you can opt out of a third party vendor's use of cookies by visiting the Network Advertising Initiative opt out page.)
Business Transitions

In the event SelectBlinds.com goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred. Users will be notified via email AND prominent notice on the www.SelectBlinds.com web site for thirty (30) days prior to a change of ownership or control of their personal information. If as a result of the business transition, the users' personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.

Choice/Opt-out

Users who no longer wish to receive our newsletter and/or announcements and promotional communications may opt-out of receiving these communications by selecting "unsubscribe" at the bottom of any e-mail and following the directions.

Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.

Links

This Web site contains links to other sites. Please be aware that we, SelectBlinds.com, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Surveys & Contests

From time to time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used/shared with the contest or survey sponsors to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users' personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use users' personally identifiable information for any secondary purposes.

Security

This Web site takes every precaution to protect our users' information. When users submit sensitive information via the Web site, their information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number and/or bank check number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just 'surfing'.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer care representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every 6 months, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users' information is protected. Finally, the servers that store personally identifiable information are in a secure environment.

If users have any questions about the security at our Web site, users can send an email to contact@selectblinds.com.

Supplementation of Information

In order for this Web site to properly fulfill its obligation to users it is necessary for us to supplement the information we receive with information from 3rd party sources.

Correcting/Updating/Deleting/Deactivating Personal Information

If a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally identifiable information. This can usually be done by emailing our Customer Care Team at contact@selectblinds.com. Or, contact us by telephone or postal mail at the contact information listed below.

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.


Samples Policy

The only way to be sure you’re ordering the exact color you want is to order samples first. Product colors are reproduced and represented on selectblinds.com to the best of our capabilities; however, different resolutions on different monitors and screens can dramatically affect the color you see. This applies to both fabric and wood products. (Please note that due to the variances in a wood's natural color, grain, etc., we cannot ensure the exact color of stained wood blinds.)  

Because they may come from different dye lots, sample colors may also vary slightly from the color of the blinds you receive. To ensure the finished product comes from the same dye lot and matches the color you sampled, we recommend ordering products within 30 days of sampling. And if it’s been a month or more since you received your samples, it’s a good idea to re-order them just to be on the safe side when you’re ready to place your order. If ordering multiple blinds, we strongly recommend that you order all of them at the same time to ensure they come from the same dye lot and match one another. 

You may order up to 15 free samples at one time. Samples are shipped to you free the next business day via standard ground (usually delivered in 3-5 business days). Samples may be shipped overnight for $5, and will be delivered the next business day. Cutoff for sample orders sent overnight delivery is 12 p.m. Mountain Standard Time, Monday through Friday. Overnight sample orders placed after 12 p.m. Mountain Standard Time on Friday will ship the following business day. No sample orders will be shipped on weekends.

When you sample, you never have to miss out on a sale, either. Select Blinds will honor our best promotional offer (including major holiday sales) and apply it to any product order you place within 30 days from requesting samples. Simply build your shopping cart, then call our Customer Care Team to have the extended promotional discount applied to your cart at checkout. This offer is good on any items you order. 

See our guide to ordering and using free product samples for more tips and information on sampling.


Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact us at:

Mailing Address:
SelectBlinds.com
7420 South Kyrene Road
Suite 119
Tempe, AZ 85283

Phone:
(888) 257-1840
Local phone:
(480) 374-8975 http://www.selectblinds.com

Click Here to contact our Customer Care Team.


Buy 2 Get 1 Half Off Disclaimer
* Buy 2 blind/shade from the eligible products available and receive the third blind/shade of equal or lesser value for 50% off the coupon price. Shopping carts with 3 or more items will have the 50% discount applied to the lowest priced item.
The savings from the discounted item will show in the shopping cart. No adjustments on previous orders. Must have a minimum of 2 items in cart. This offer excludes dealer orders. This promotion is limited to one per household.
Warranty
Visit our warranty page for more information.


Buy 3 Get 1 Free on Good Housekeeping Products Disclaimer

*Buy 3 Get 1 Free is not available with any other promotions going on the site. You must have at least 4 Good Housekeeping products to qualify for the promotion.


Made in 2 Days or Free Promotion
The following applies to promotions on any quantity of a specific product featuring special "2-day or free" production time. Select Blinds will send your order directly to the manufacturing facility where that product will be made and shipped from the factory in 2 business days. If production is delayed for any reason, we will notify you with a new production and ship date, and refund your total cost for that specific product. This promotion applies to production time only. Normal shipping and delivery times for eligible products will still apply. Normal production and shipping times will also apply to any other products that may be part of your order and which are not included in this promotion. If product shows "Out of Stock" on our website, this promotion will not apply.
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