Frequently Asked Questions
When will my order be shipped?
Most orders will be held for 24 hours before they’re sent to production. This allows for any last minute changes. You also have the option to bypass the hold time by clicking on the link in your email confirmation. However, products made in one or two days will not be held for 24 hours. They will go straight into production. Most custom orders are shipped in 5-7 business days after production, but please refer to the product information tab for a more accurate estimate. Orders are shipped through UPS or FedEx ground, so please allow 3-5 after shipment to receive your order.
How do I pay for my window coverings?
We accept the following cards: Visa, MasterCard, American Express, and Discover. We also accept cashier check or money order. To pay this way, simply select this option on the checkout screen. Please keep in mind that Cashier Check / Money Order option will not go into production until we receive the payment.
When will I know my order has gone into production?
SelectBlinds.com will email you a confirmation as well as provide online tracking of your order immediately after your payment confirmation. When your order has shipped, we will provide a tracking number that allows you to view your exact delivery date. You can check your order status by logging into your SelectBlinds.com account.
Is it possible to delete or change my order after I have completed it?
Each order is sent to production within one business day after ordering. Please ensure that the sizes and colors are correct before ordering. Orders that are cancelled or changed may incur a fee. Feel free to contact us however as we will make every effort to make any changes we can without any additional charges.
Do you charge sales tax?
Sales tax is only charged if orders are shipped to Arizona.
I want to order 2 blinds on 1 headrail, but I want the lift and tilt controls in a specific location?
Special instructions can be added to the Notes textbox on the order screen. Just specify where you would like the controls. (example: for tilt controls on the outside of the blinds enter: left blind tilt position=left, right blind tilt position=right)
I want to order 3 in 1 blinds on one headrail, but would like to specify different sizes for each blind, how do I do this?
Special instructions can be added to the Notes textbox on the order screen. Just specify the size for each product. (example: left=25.25,middle=35.75,right=25.25)
If I order samples, will I lose the special discount because it will expire?
We strongly recommend that you order free samples prior to placing the order. For this reason, SelectBlinds.com is willing to honor the current sale on the website at the time you place your FREE sample order. So, even if we are not having a sale when you receive the samples, you will still be able to receive a prior promotion. Simply contact customer service via phone or Live Chat and our helpful agents will be able to manually apply the discount. We do not want you to feel rushed in placing the order to get a discount.
What is your return policy?
How do I measure my windows to determine my coverings sizes?
How do I install my new blinds or shades?
Are your blinds of the same quality as major name brands?
Our custom window coverings are equal or better in quality than the mass producers. We even offer a 90-day satisfaction guarantee on all of our products.
What is the difference between inside and outside mount?
An inside mounted window covering attaches inside the windowsill so they’ll be flush with the wall. An outside mounted blind or shade attaches outside the windowsill and extends beyond the wall or door.
Is there a minimum window sill depth for an inside mount?
Yes, there is. The depth requirements are listed under the product specifications for each window treatment.