At SelectBlinds, we want to make your entire shopping experience as enjoyable as possible. We believe that the shopping experience isn’t complete until your new window fashions are installed, and that you are completely satisfied with them. We back this statement up with our 100% Money Back Guarantee. Quite simply, if you are not 100% satisfied, we will do everything possible to address making it right for your custom made window blinds or shades. If it is our mistake, or freight damage is incurred, we will immediately take care of the problem at our expense. If the problem cannot be fixed, we will refund your money. There are some basic conditions that must be met in order for us to fix a problem at our expense. All window blinds and window shades that you order from SelectBlinds are custom made based on measurements that you provide. We provide you with clear measuring instruction on line at measuring tools. Therefore, if any window blind or shade made to your measurements does not properly fit, it is not returnable for any reason. If a return is to be made, it must be done with prior authorization, and sent back to the manufacturing facility at the customer’s expense. This must be done within 30 days of your receipt of the product, and must be returned in its original condition. There are some additional conditions regarding this policy:
- As stated throughout the site, monitors display colors differently, which is why we offer free sample swatches of nearly every product. We can only honor this guarantee if you ordered swatches on the specific product in question within the 90 days prior to your custom order being placed.
- Oversized products, which are over 90”, are only returnable for damage/warranty issues.
- This money back guarantee does not apply to Dealer orders.
- Additional products that are only covered for damages/warranty repair only include
- Sheer Shades
- VuThru Insulating Blinds
- SelectFusion Roman Shades
- Honeycomb Shades ordered with 2 /3 on 1 headrail
- This guarantee covers product pricing only, and not handling/processing/shipping fees.
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