Worst customer service ever! You have to read the fine print; they don’t guarantee a dye lot after 30 days, it’s on their site they say. They make you jump through hoops by requesting proof of photos over and over again for a blind that was their mistake! They want me to buy a new one. Please go elsewhere.

100% satisfaction guarentee is totally false. Blinds were a half inch to short from the measurements I sent in. If you want true measurement, you need to add half an inch to the size. I have read the measuring instructions and it doesn't say anything about the half inch. Make sure you read everything involved so they cant get out of the satisfaction guarantee..

So a day after my scheduled shipment (meanwhile 9 days before they were in “production” )I get a notification that my blinds are on back order... really?!?! Why did you not say that when they went into “production”. Wonder if I will ever get my blinds!!!!

I tried re-ordering blinds that I already have in a different size. I used my previous order and linked to the product and ordered. When I received the product it was completely different from what I thought I was ordering. When I called they said my previous product had been discontinued. They refused to issue me a refund. Terrible customer service.