We had a problem with the valance for a 3 window valance. It came in too short. We called and they ask us to take a picture of the length and email to them. They did make it right and we received a new valance to fit the window. We are very pleased with the valance and blinds, but did have to call several times to follow up. We were told that someone would call us back and no one ever called. But overall we are pleased with the sevice and blinds.