Our second order from Select Blinds came with some damage. I emailed customer service and was asked to send a photo of the damage. I did that, and received a reply saying that the blinds would be re-made along with a nice apology! The replacement blinds came very fast. I just placed my third order and could not be more pleased. The service after the sale was one of the best I have experience on the internet. I would never shop anywhere else for window coverings. Thank you!