ever since our first order of blinds, I knew this was a product I love. We own 2 homes and slow replacing every blind in our house. Miss easy to do with the buy 3 get one free offers. They are easy to install. I take full advantage of being able to order samples. I did have to send back blinds once, but it was my own fault ordering the wrong thing. They made it simple and easy. All companies should be so customer service friendly. Highly recommend this company.