I was in a rush and didn't order samples...BIG mistake! I ordered "beige" thinking I would be safe. When the order of 8 shades came, I saw the color and freaked out because they were much too light! I got online with a representative and she helped me figure it all out. I was able to order new shades(after ordering samples this time) and am now waiting patiently for them. I was impressed with the service and return policy.