My shades arrived perfectly cut, color, size, etc. and on time. However, they were somewhat crooked once they were installed. I immediately called to see if I could make an adjustment to level the shade. The answer was no, but, with a few pictures being emailed to the company they immediately made me 2 new ones without any question!! They arrived quickly and were straight! . When ordering online you never know how something like this will work out. I thank Select Blinds for their stellar customer service. I would use this company again for sure!! The blinds look beartiful as well! I saved a bundle over purchasing at a store.