I recently ordered blinds for 4 rooms in our house. The ordering was easy, quality is great, etc.
I measured incorrectly for one window (totally my fault!) and contacted customer service about ordering a new one. They let me order one at a 50% discounted rate and didn't even make me return the incorrect size. They encouraged me to donate it if I couldn't use it. Great product and great company. I couldn't be more pleased.