Ordered the honeycomb blinds almost 3 years ago, ordering was easy, delivery was quick - installing was super easy! A few weeks ago 2 of the blinds seams had opened, I called customer service, they sent me an email so I could attach a photo of each window, about 10 days later I received my new replacement blinds! This is the only warranty we have used that we didn't have to jump thru hoops to get something replaced!! Thank you so much!!