I have purchased from this company multiple times and haven't had an issue that didn't get quickly resolved until now. I placed an order in mid April only to receive one of the blinds not completely functional. I have reached out numerous times from the moment we hung it and realized the blind didn't function properly. Ok, so this isn't our fault since it came to us this way. I don't understand why 2 months from order date, I'm still trying to get this replaced. Their warranty dept has rejected, asked for a video, asked for another video and it's clear in the video it wasn't put together at the production level correctly, but I still can't get an answer. It doesn't seem like it's a warranty issue when it didn't arrive in full working condition. This company is great until you have a problem then it's one frustration after another especially if you start at warranty, which the customer service rep I first talked to told me to do. They ask for a video, but with the smart phones these days it's impossible to get one in their size perimeters. It was nothing short of an exercise in futility.
Would you recommend this site to a friend? No
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SELECTBLINDS
June 16, 2022 at 8:16 AM
Hello Jane,
We apologize that your Roller Shades did not arrive in the quality you expected. We have a 90-day satisfaction guarantee that if there is a defect in a product’s material or workmanship, we promise to resolve the issue at no cost to you for up to 90 days from the date of purchase.