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Policy

1 and 2-day production disclaimer.
*Any notes or questions entered by a customer on their order for these products will cause the order to be held until questions/notes can be answered and will not qualify for the 1 or 2 day production. Out of stock items are not part of this promotion, if an item is out of stock you will be notified within 48 hours of original order. Also, during special promo's such as Buy 3 Get 1 Free, this offer may not be in effect.  See individual products to see which qualify. Orders of 25 or more are considered contract orders and do not apply to the made in one day promo.





Express Shipping Disclaimer

SelectBlinds.com offers express shipping for those customers with a tight deadline. Normal production times still apply to orders that choose the express shipping option on our website. Please check individual products for typical production times and keep in mind production times can change on a day to day basis.


Free Shipping

Shipping is Free on all orders under 94 inches. Orders 94 inches and over incur an oversize handling fee. Shutter orders will incur a $70 shipping fee per order. Please review the Shipping Chart below.

Shipping Chart

Blinds and shades under 94" wide

FREE

Blinds and shades 94"wide and over
Blinds and shades 130"wide and over

 

$70 per order
$150 per order
 

Vertical blinds 94" in height and over
Vertical blinds 130" in height and over

$70 per order
$150 per order

Shutters

$70 per order

Free shipping only to the continental 48 United States.


Order Processing Fee

Due to the escalating cost of fuel and processing costs, Select Blinds has adopted an industry standard order processing fee on all orders. By adopting this fee, it allows us to keep our prices low and continue offering free shipping on all products.


Order Changes and Cancelations

We will do everything we can to help you with any changes to your order. We send your order directly to the manufacturer to ensure prompt production and delivery of your blinds. Orders that include products that have a 1 day production guarantee cannot be changed for any reason. Most  other orders may be changed within the first 24 hours for no additional fees, however if you choose to bypass our 24 hour hold option in your order confirmation, certain items instantly go into production and may incur a fee to change. Absolutely no changes after 24 hours. Orders may be canceled within the first 24 hours at no charge. Priority production orders are sent directly to manufacturing and no changes or cancelations are possible when this option is selected. All cancelations must be done in writing on our contact page or over the phone with one of our dedicated customer service representatives.


Phone Orders

All Phone order customers are responsible to verify their orders on the order confirmation that is emailed to them after checkout. Customers that fail to do so will void the satisfaction guarantee on the website. This is a tool to ensure no mistakes are made. We strongly suggest that you review your email confirmation after every order. If a customer does not receive an email confirmation for any reason such as an incorrectly entered email address, it is the customer's responsibility to contact selectblinds in order to obtain their order confirmation.


Damaged Shipments

All damaged shipments must be reported to SelectBlinds.com customer service within 10 business days of order delivery.


Saved Orders / Price Changes

At SelectBlinds.com we strive to give our consumers the best price available on the products we carry. Unfortunately we are in a very volatile market, therefore prices are subject to change without notice. Saving an order in your account does not guarantee price. So please process your order quickly to ensure that you receive the best price.

Note: Dealer orders are not covered under our satisfaction guarantee.


Made in 3 Days or Less
These products are eligible to be made in 3 days. Any notes or questions entered by a customer on their order for these products will cause the order to be held until questions/notes can be answered and will not qualify for the 3 day production. Out of stock items are not part of this promotion, if an item is out of stock you will be notified within 48 hours of original order. Also, during special promo's such as Buy 3 Get 1 Free, this offer may not be in effect.  See individual products to see which qualify. Orders of 25 or more are considered contract orders and do not apply to the made in one day promo.These orders will not be held for 24 hours: Tropical Isle Basic Bamboo Shades, Woven Wood Shades, 2" Priority Faux Wood Blinds, Sheer Weave 3000 Solar Shades, Sheer Weave 5000 Solar Shades, 1" Veneto Wood Blinds, 2 1/2" Deep Wood Blinds, 2 1/2" Veneto Wood Blinds, 2" American Hardwood Wood Blinds, 2" Deep Wood Blinds, 2" Designer Basswood Wood Blinds, 2" Priority Wood Blinds, 2" Veneto Wood Blinds, 1/2" Day/Night Cordless Cellular Shade, 3/8" Double Cell Cordless Light Filtering Shades, Blackout Cordless Top Down Bottom Up Shades, Cordless Blackout Shades, Cordless Top Down Bottom Up Cellular Shades, Express Light Filtering Cordless Cellular Shades, Premier Double Cell Blackout Shades, Premier Double Cell Light Filtering Shades, Premier Single Cell Blackout Shades, Premier Single Cell Light Filtering Shades, Select Double Cell Blackout Shades, Select Double Cell Light Filtering Shades, Select Single Cell Blackout Shades, Select Single Cell Light Filtering Shades, 1" Cordless Aluminum Mini Blinds, Reminiscent Vinyl Blackout Roller Shades, Select Flat Roller Shades, Select Solar Shades, and Solar Screen 10% Roller Shades. Made in 3 days refers to production time, please allow an additional 2-5 days for shipping.
Warranty
What is covered
All of SelectBlinds.com products are covered against defects in materials and workmanship provided the product was installed properly and in accordance with the installation instructions. The limited lifetime warranty is extended to the original residential purchaser only, in the original window for which it was installed.

For How Long
For most products the warranty coverage will be for as long as you the original buyer at retail owns the products. Any implied warranties which you may have are in duration to the time during which you, as the original buyer at retail own our products. Some states do not allow limitations on how long an implied warranty lasts. Please see individual product specifications for exact warranty information.

Who is covered
This warranty extends only to you as the original purchaser, in a residential application.

What We Will Do
If your product is defective during the warranty period we will, at our option, either repair or replace, without charge, that defective product. This shall be your sole remedy under this warranty.

What is not covered
This warranty does not cover normal wear and tear or any damage or loss caused by abuse or misuse or improper installation. All materials can lose original intensity after long exposure to the sun. When left for extended periods in direct sunlight, plastics tend to crack. All cords will eventually wear out. We consider these things normal wear and tear not covered by this warranty. Colors may vary from lot to lot and may not exactly match sample swatches or previous purchases. Parts, fabric, slats, and vertical tracks have a 3 year limited warranty. Please reference below for specific issues and solutions:

Topic

Solution

Parts:

Replaceable parts include but are not limited to valance clips, cord locks, tilter mechanisms, cord cleats, bottom rail plugs, equalizers, cord cleats, and tensioners.

 

Up to 3 years: parts will be mailed standard ground shipping at no charge.

 

After 3 years: $5 charge for parts, this includes standard ground shipping.

Fabric and Slats:

This includes issues such as: warping of slats, vertical vanes breaking, and/or fabric separation.

 

Up to 3 years: Product will be remade at no charge.

 

After 3 years: Fabric and slats are considered wearable items and are not covered under the limited lifetime warranty after 3 years.

Restrings:

Up to 3 years: Selectblinds will restring the product at no charge. Shipping charge is the responsibility of the customer.

 

After 3 years: $20 charge for restrings. Shipping charge is the responsibility of the customer.

Vertical Tracks:

Operation of the track includes track not tilting or not drawing open/close. This does not include breakage of track stems due to misuse. Replacement tracks are available for $35 plus shipping.

 

Up to 3 years: track will be replaced at no charge. If the track is over 90" wide a $70 oversize fee will be charged. For tracks over 139" wide a $150 oversize fee will be added.

 

After 3 years: $35 charge for new track. If the track is over 90" wide an additional $70 fee will be charged. For tracks over 139" wide a $150 oversize fee will be added.

Product not raising or loosing tension:

Up to 3 years: Product will be remade at no charge.

 

After 3 years: All materials can lose original intensity and the life of cords varies depending on use. These things are considered normal wear and tear and are not covered under the limited lifetime warranty after 3 years.


No Liability for Incidental or Consequential Damages
Repair or replacement of defective products are your sole remedy under this warranty. In no event shall we be liable for transportation costs to or from the dealer, costs of removal or reinstallation of our products or incidental or consequential damages, so the limitation or exclusion may not be applied to you.

How to get Service
To obtain service contact our customer care department and provide a description of the problem. Product(s) must be returned to the specified manufacturing facility. It is the customer's responsibility to transport the product to the specified address for repair.

Your rights under State Law
This warranty gives you the specific legal rights, you may also have other rights which may vary from state to state.

Satisfaction Guarantee

Your shopping experience is backed by our 100% satisfaction guarantee. This guarantee is good for 90 days, and is very simple. We guarantee that the blinds and shades we produce for you, will satisfy the window covering need that you ordered samples for, or we will do everything possible, including a 100% credit towards replacement window coverings, to make it right.  This guarantee is good for the 90 days after your receipt of the product.


Shopping Tips

To have the best shopping experience with Select Blinds, there are a few things to keep in mind. These resources will help you find the perfect window coverings to complement your style, help you stay on budget, and teach you how to properly measure and install your new blinds or shades.

Buying Guides

Need a little help deciding on a blind or shade? Then explore our many buying guides. They will guide you through different style possibilities, from coastal to rustic. Prefer to search by the room they’ll be in, like your bathroom or your bedroom? You can find that, too. With so many window covering options, you’re going to wish you had more windows.

Order Free Samples

This is the first step of the purchasing process. Ordering free samples gives you the chance to see your favorite window coverings in person. You can see what they look like with your paint colors and with your lighting. Those factors can drastically change how a color looks. When looking at colors, never trust your computer screen. Everyone’s screen will have slight to severe differences in how the color is shown. The only way to see an item’s true color before you buy it is through a free sample. And what do you have to lose? They’re free!

Measure Video and Instructions

After you order your free samples and you’ve decided on the perfect window coverings, it’s time to measure your windows. Start by watching our measuring video that gives you easy step-by-step instructions. You don’t even have to worry about taking deductions when measuring. We’ll do all that for you depending on the window coverings you order.

Technical Tips

If you need a little extra help with your blinds or shades, visit our technical tips section. You can find how-to and troubleshooting guides. With images, videos, and step-by-step instructions, you can’t go wrong with these. From installing child-safe cord cleats to shortening wide blinds, you can find everything you need in this section.
 


Good Housekeeping Magazine Free Subscription Program
Q. Who is eligible for a free 12 month subscription to Good Housekeeping magazine?
 
A. Any U.S. customer who purchases Good Housekeeping Custom Blinds and Shades between January 1, 2014 – December 31, 2014 will receive a postcard for a free subscription in their order.
 
One subscription postcard per order. The subscription postcard will be enclosed in the shipping box.
 
 
Q. How do I get my free subscription to Good Housekeeping magazine?
 
A. Simply fill out the postcard that was enclosed with your Good Housekeeping Custom Blinds and Shades order and drop it in the mail.
 
 
Q. I ordered Good Housekeeping Blinds and Shades but I did not receive free subscription card in my order, what can I do?
 
A. If you received your order of Good Housekeeping Custom Blinds and Shades (ordered between January 1 – December 31, 2013) and did not receive, or accidently discarded, your free subscription card – please email your name, address, and order confirmation number from your blinds/shades order to blindsandshadespromotion@gmail.com.
 
 
Q. How long will it take to get my Good Housekeeping magazine?
 
A. Please allow 4-6 weeks for your first issue to arrive.
 
 
Q. What if I already have a subscription to Good Housekeeping?
 
A. If you already have a subscription to Good Housekeeping, we will extend your subscription for another 12 issues. Please fill out the subscription card and mail it in. Include your account number from the subscription label on the card if possible.
 
 
 
Q. Does this free subscription include access to the digital version of the magazine online?
 
A. No, that is a different type of subscription.
 
 
Q. I live in Canada; can I get a free subscription?
 
A. This offer is good to U.S. residents only. For Canadian customers with questions, please email blindsandshadespromotion@gmail.com.
 
 
Q: I mailed my subscription card several weeks ago and I have not received my first issue yet, what should I do?
 
A. If after six weeks, you have not received your first issue, please contact us at blindsandshadespromotion@gmail.com, and we will help you resolve your issue.
 
 
Q. How do I change the mailing address for my subscription?
 
A. Visit http://www.goodhousekeeping.com/, scroll to the bottom of the page and click on "Customer Service". Follow the instructions on the web site.
 
 
Q. I have not received the current issue or I received a damaged issue in the mail. How can I get a replacement copy?
 
A. Visit http://www.goodhousekeeping.com/, scroll to the bottom of the page and click on "Customer Service". Follow the instructions on the web site.



Discount Code

Discount codes are subject to time limitations, and only 1 discount code per order may be used. Discount codes cannot be combined.


Pricing Policy

Selectblinds.com strives for accuracy in all item descriptions, photographs, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, SelectBlinds.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information.


Samples Policy

Please be sure to order samples before placing your order. Monitor colors vary dramatically by manufacturer and lighting environment you're in. For this reason, we cannot honor our satisfaction guarantee on colors for those who did not previously order color samples.

Due to the variances in the wood's natural color, grain, etc. each dye lot will vary for any of the stained wood products. These variances are minimal, but there is no way to assure the exact color of stained wood blinds. If you are ordering multiple blinds we strongly recommend that you order all of them at the same time to ensure they come from the same dye lot and will match one another. Sample colors may also vary slightly as our samples may come from different dye lots than the blinds you receive. To ensure you have the correct dye lot, samples should be ordered within a 90-day time frame prior to purchase.

When ordering samples to be sent overnight, cutoff will be 12 p.m. Mountain Standard Time, Monday thru Friday.  Orders placed after 12 p.m. Mountain Standard Time on Friday will ship the following business day. No orders will be shipped on weekends.


Terms And Conditions

1. You should assume that everything you see or read on the site is copyrighted unless otherwise noted and may not be used except as provided in these terms and conditions or in the text on the site without the written permission of SelectBlinds.com.

2.SelectBlinds.com assumes no liability, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the site or your downloading of any materials, data, text, images, video, or audio from the site.

3. Any communication you transmit to the site by e-mail or other methods, including any data, questions, comments, suggestions or the like is, and will be treated as, nonproprietary, unless otherwise specifically indicated. Anything you transmit becomes the property of SelectBlinds.com and may be used for any purpose including, but not limited to, reproduction, disclosure, transmission , posting or general public information.,

4. Subject to our Privacy Statement, all information submitted via this site shall be deemed and remain the property of SelectBlinds.com and its affiliates, we and our affiliates shall be free to use, for any purpose, any ideas, concepts, know-how or techniques contained in information a visitor to this site provides through this site. SelectBlinds.com and its affiliates shall not be subject to any obligations of confidentiality regarding submitted information except as agreed by the entity having the direct customer relationship or as otherwise specifically agreed or required by law.

5. Although SelectBlinds.com, from time to time, monitor or review postings, transmissions, and the like on the site, SelectBlinds.com is under no obligation to do so and assumes no liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such locations on the site. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. SelectBlinds.com will fully cooperate with any law enforcement authorities or court order requesting or directing SelectBlinds.com to disclose the identity of anyone posting any such information or materials.

6. SelectBlinds.com is owned and operated by Ristal Inc.


Privacy

This privacy statement covers the site www.SelectBlinds.com.

1.    What personally identifiable information SelectBlinds.com collects.

2.    What personally identifiable information third parties collect through the Web site.

3.    What organization collects the information?

4.    How SelectBlinds.com uses the information.

5.    With whom SelectBlinds.com may share user information.

6.    What choices are available to users regarding collection, use and distribution of the information.

7.    What types of security procedures are in place to protect the loss, misuse or alteration of information under SelectBlinds.com control.

8.    How users can correct any inaccuracies in the information.

If users have questions or concerns regarding this statement, they should first contact Rick Steele, Founder and CMO by email sent to contact@selectblinds.com.

Information Collection and Use

SelectBlinds.com is the sole owner of the information collected on www.SelectBlinds.com. SelectBlinds.com collects information from our users at several different points on our Website.

 

Shopping Cart

In order to purchase items from this Web site, a user must first complete the registration form. During application process a user [is required to] give[s] contact information (such as name and email address), physical address and credit card information for purposes of the transaction. We require this information because we will:

1.    Contact the user about services on our site for which he has expressed interest; and

2.    Process orders submitted by our users


Information Use

Information provided to SelectBlinds.com is not shared with any entities or parties who are not specifically in the business of providing wood blinds. Your information will not be sold, shared or otherwise distributed to anyone other than our blind fabricators who require this shared information for purposes of shipping your product. We understand and value the need for privacy with financial and personal information, and guard such data with the utmost care.

 

Log Files

Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

 

Special Offers and Updates

We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the opt-out options at the bottom of all such communications.

 

Newsletter

If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications. Please see the Choice and Opt-out sections.

 

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature. [Users may opt-out of these communications. Please see our Choice and Opt-out section.]

 

Customer Service

We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes

 

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

 

Aggregate Information (non-personally identifiable)

We share aggregated demographic information with our partners and advertisers on occasion, to accurately depict the number of users on our site, the average traffic and/or usage statistics of the SelectBlinds.com site, and other relevant information. This information is used to evaluate the viability and performance of www.SelectBlinds.com. This is not linked to any personally identifiable information.

 

Third Party Advertisers

SelectBlinds.com shares Web site usage information about users with a reputable third party (such as Google, AOL, MSN and Yahoo) for the purpose of targeting our Internet banner advertisements on this site and other sites.


Remarketing/Retargeting

  • Third party vendors, including Google, show Select Shops' ads on sites on the internet.
  • Third party vendors, including Google, use cookies to serve ads based on your prior visits to our family of websites.
  • Users may opt out of Google's use of cookies by visiting the Google advertising opt-out page. (Alternatively you can opt out of a third party vendor's use of cookies by visiting the Network Advertising Initiative opt out page.)


Business Transitions

In the event SelectBlinds.com goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred. Users will be notified via email AND prominent notice on the www.SelectBlinds.com web site for thirty (30) days prior to a change of ownership or control of their personal information. If as a result of the business transition, the users' personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.

 

Choice/Opt-out

Users who no longer wish to receive our newsletter and/or announcements and promotional communications may opt-out of receiving these communications by selecting "unsubscribe" at the bottom of any e-mail and following the directions.

Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.

 

Links

This Web site contains links to other sites. Please be aware that we, SelectBlinds.com, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

 

Surveys & Contests

From time to time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used/shared with the contest or survey sponsors to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users' personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use users' personally identifiable information for any secondary purposes.

 

Security

This Web site takes every precaution to protect our users' information. When users submit sensitive information via the Web site, their information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number and/or bank check number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just 'surfing'.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every 6 months, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users' information is protected. Finally, the servers that store personally identifiable information are in a secure environment.

If users have any questions about the security at our Web site, users can send an email to contact@selectblinds.com.


Supplementation of Information

In order for this Web site to properly fulfill its obligation to users it is necessary for us to supplement the information we receive with information from 3rd party sources.

 

Correcting/Updating/Deleting/Deactivating Personal Information

If a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally identifiable information. This can usually be done by emailing our Customer Support at contact@selectblinds.com. Or, contact us by telephone or postal mail at the contact information listed below.

 

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.


 


Contact Information
If users have any questions or suggestions regarding our privacy policy, please contact us at:
Mailing Address:
SelectBlinds.com
1910 S. Stapley Dr.
Suite 137

Mesa, AZ 85204

Phone:
888-257-1840
Local phone:
(480) 223-0764
URL:
http://www.selectblinds.com

Click Here to contact customer support.